Terms and Conditions

Scope

These Terms and Conditions apply to purchases made through POURLISSE® (“POURLISSE®”), an online retail store operated by Suzhou Tebite Trading Co., Ltd.

Suzhou Tebite Trading Co., Ltd. is responsible for product sales, order fulfillment, customer service, returns, refunds, and other transactions completed through POURLISSE®.

When you place an order through our website, you enter into a purchase transaction with Suzhou Tebite Trading Co., Ltd., subject to these Terms and the other policies available on our website.

Product Information

We take reasonable steps to ensure that product descriptions, measurements, materials, colors, photographs, availability, and pricing are presented as accurately as possible.

Actual product appearance may differ slightly due to lighting conditions, screen displays, production methods, or natural differences in texture, pattern, finish, and handcrafted details.

We reserve the right to correct inaccuracies, revise product information, adjust availability, or cancel an affected order when reasonably required.

Orders

Receiving an order confirmation means that your order has been received, but it does not necessarily mean that the order has been finally accepted.

We may decline, restrict, or cancel an order for reasons including:

• Your order number
• A brief description of the problem
• Clear photos of the affected product
• Photos showing the inside and outside packaging
• A clear photo of the shipping label

If an order is canceled after payment has already been received, the applicable amount will be refunded.

Prices and Payment

Product prices, shipping fees, applicable taxes, discounts, and the final order amount will be displayed during the checkout process.

By providing payment details, you confirm that you are authorized to use the chosen payment method and that all payment information you submit is complete and accurate.

Shipping and Returns

Shipping, delivery, order cancellations, returns, exchanges, and refunds are handled according to the relevant policies published on our website, together with any mandatory consumer rights provided under applicable law.

Promotions

Promotional offers and discount codes may be subject to specific conditions, including eligibility rules, expiration periods, product exclusions, and limits on use.

Unless specifically stated otherwise, promotional offers may not be combined with other offers, transferred to another person, redeemed for cash, or applied to an order that has already been completed.

Product Use

Customers are responsible for reading and following all instructions, warnings, usage recommendations, and care information provided with or relating to a product.

Do not assume that kitchenware is safe for use in an oven, microwave, dishwasher, freezer, or over a direct flame unless the applicable product information expressly states that such use is permitted.

Prohibited Activity

Fraudulent transactions, unauthorized resale, misuse of promotional offers, interference with the checkout process, improper use of the website, and any other unlawful activities are prohibited.

Limitation of Liability

To the maximum extent allowed by applicable law, POURLISSE® and Suzhou Tebite Trading Co., Ltd. will not be responsible for indirect, incidental, special, consequential, or punitive damages resulting from the use of our website, products, or services.

Nothing contained in these Terms is intended to restrict or exclude any right, responsibility, or liability that cannot lawfully be limited or excluded.

Changes to These Terms

We may revise these Terms from time to time by publishing an updated version on our website.

The version of these Terms available at the time an order is submitted will generally govern that purchase, unless applicable law requires a different result.

Contact Us

For questions regarding these Terms and Conditions, please contact:

Legal Entity: Suzhou Tebite Trading Co., Ltd.
Registered Address: Room 707-A02, Building B, Huijin Business Center, Yangshe Town, Zhangjiagang, Suzhou, Jiangsu, China
Email: service@pourlisse.com