Privacy Policy

Overview

This Privacy Policy describes how POURLISSE® collects, processes, shares, and safeguards personal information when you browse our website, make a purchase, communicate with us, or otherwise use our services.

POURLISSE® is an online retail store operated by Suzhou Tebite Trading Co., Ltd. The company is responsible for product sales, order processing, customer service, returns, refunds, and other transactions carried out through POURLISSE®.

Information We Collect

Depending on your interactions with our store, we may collect information such as:

• Your name, email address, telephone number, and delivery address

• Account details and order information

• Payment and transaction-related information

• Communications with our customer support team

• Device information, browser details, IP address, and approximate location

• Information obtained through cookies and similar technologies

Payment information may be handled directly by the payment-service providers used to process your transaction.

How We Use Information

We may use the personal information we collect to:

• Process, manage, and fulfill purchases

• Provide delivery information and customer assistance

• Maintain, operate, and improve our website

• Detect fraud and help maintain store security

• Personalize experiences and evaluate website performance

• Deliver marketing communications where legally permitted

• Meet applicable legal and regulatory requirements

How We Share Information

We may provide information to service providers when reasonably required to operate our online store, including:

• Ecommerce platforms and payment-service providers

• Warehousing, order fulfillment, and delivery partners

• Analytics, advertising, and technology service providers

• Professional advisers and relevant legal or regulatory authorities

Information may also be disclosed as part of a merger, financing transaction, business sale, or transfer of company assets.

We do not otherwise disclose personal information except as outlined in this Privacy Policy or where disclosure is required by applicable law.

Cookies

We may use cookies and comparable technologies to enable essential website functions, remember your preferences, understand store activity, enhance website performance, and support advertising activities where permitted.

You may control certain cookies through your browser settings or through privacy preference tools made available on our website. Please note that disabling some cookies may affect the operation of certain website features.

Data Retention and Security

We retain personal information only for the period reasonably required to fulfill orders, provide our services, resolve disputes, prevent fraudulent activity, and satisfy applicable legal obligations.

We maintain reasonable administrative, organizational, and technical safeguards intended to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on the laws applicable in your location, you may have rights to request:

• Access to personal information we hold about you

• Correction of inaccurate or incomplete information

• Deletion of certain personal information

• A portable copy of certain information

• Restriction of or objection to certain types of processing

• Withdrawal of previously provided consent

• An appeal regarding certain privacy-related decisions

We may need to confirm your identity before completing a privacy request.

To submit a privacy-related request, please email service@pourlisse.com and include Privacy Request in the subject line.

Marketing Communications

You may opt out of promotional emails at any time by selecting the unsubscribe link provided in the applicable marketing message.

Even after you unsubscribe from promotional communications, we may continue sending transactional messages such as order confirmations, delivery updates, security notifications, and responses from customer service.

Children’s Privacy

Our online store is not intended for children, and we do not knowingly collect children's personal information in a manner that violates applicable law.

International Processing

Your personal information may be stored or processed in countries or regions other than where you reside. When required by applicable law, appropriate safeguards are used in connection with international transfers of personal information.

Orders, Delivery, Returns, and Refunds

• Purchases: Choose the products you wish to purchase, add them to your shopping cart, and complete payment through our checkout process.

• Delivery: Orders are shipped to the delivery address submitted during checkout. Available tracking details will be sent by email after they become available.

• Returns: Please contact us before sending a product back. Our customer service team will provide the applicable return instructions and correct return address.

• Refunds: Eligible and approved refunds will be returned to the original payment method in accordance with our Return and Refund Policy.

• Customer Support: For assistance with products, orders, shipping, delivery, returns, refunds, or payments, please contact service@pourlisse.com. Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our operations, legal requirements, or regulatory obligations. Any updated version will be published on this page.

Contact Us

For questions regarding this Privacy Policy or to make a privacy-related request, please contact:

Brand Name: POURLISSE®
Company Name: Suzhou Tebite Trading Co., Ltd.
Registered Address: Room 707-A02, Building B, Huijin Business Center, Yangshe Town, Zhangjiagang, Suzhou, Jiangsu, China
Email: service@pourlisse.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.