Return & Refund Policy

POURLISSE is dedicated to offering customers a simple and dependable shopping experience. If your purchase does not meet your expectations, please read the return and refund terms outlined below.

30-Day Return Window

Eligible items may be returned within 30 calendar days from the date delivery is confirmed.

Before sending any item back, please email service@pourlisse.com to obtain approval, return instructions, and the applicable return address.

Please do not ship any return until authorization has been provided by our customer service team.

Purchasing and Receiving Your Order

Purchasing: Choose the products you would like to purchase, place them in your cart, and complete checkout using one of the available payment methods. A confirmation email will be sent to the email address entered during checkout.

Receiving: Your order will be shipped to the delivery address submitted at checkout. Available tracking details will be sent to you by email once they become available.

For information regarding order processing, estimated delivery times, shipping charges, and tracking, please refer to our Shipping Policy.

Return Eligibility

To be eligible for a preference-based return, an item must be:

• Unused and maintained in its original condition

• Free of stains, scratches, damage, odors, or other evidence of use

• Returned with all original accessories, components, manuals, and packaging

• Accompanied by valid proof of purchase

Items that have been used, modified, damaged after delivery, or otherwise display substantial signs of use may not qualify for a preference-based return.

This restriction does not apply when an item was delivered damaged, defective, incomplete, or incorrect.

Non-Returnable Items

The following products are generally not accepted for return:

• Products that have been used, altered, or damaged by the customer

• Personalized or made-to-order products

• Gift cards

• Items clearly identified as final sale before purchase

• Opened hygiene-sensitive or personal-use items when a return would be unsuitable for health or hygiene reasons

• Incomplete items or products missing important accessories, components, or original packaging

These exclusions do not affect any mandatory consumer rights available under applicable law.

How to Request a Return

To submit a return request, contact service@pourlisse.com and include:

• Your order number

• The email address provided during checkout

• The item you would like to return

• Your reason for requesting the return

• Relevant photos or videos, when applicable

Our customer service team will evaluate your request and send you the applicable return instructions.

Please wait until your return request has been reviewed and approved before shipping the item.

Return Address

Please do not send returned products to our registered business address.

After your return request has been approved, our customer service team will provide the correct return warehouse address together with the necessary shipping instructions.

Returns shipped without prior authorization or sent to an address not supplied by our customer service team may not be accepted.

Damaged, Defective, or Incorrect Products

Please examine your order shortly after it has been delivered.

If an item is delivered damaged, defective, incomplete, incorrect, or materially different from the product you ordered, please contact service@pourlisse.com promptly and provide:

• Your order number

• A brief explanation of the problem

• Clear photos or videos showing the product and the issue

• Photos of the inner and outer packaging, where applicable

• A clear photo of the shipping label

After your claim has been reviewed, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or return at no additional cost to you.

Please retain the item and its original packaging until our customer service team has reviewed the matter and provided further instructions.

Minor variations in color or appearance resulting from lighting, photography, display settings, or reasonable manufacturing differences are not automatically considered product defects.

Return Shipping Costs

Preference-based returns: If you return an eligible item because you changed your mind, selected the wrong product, or simply no longer want it, you will generally be responsible for the cost of return shipping.

Damaged, defective, incomplete, or incorrect products: When the issue is confirmed to be our responsibility, POURLISSE will provide an appropriate solution without requiring you to pay the related return shipping costs.

We do not apply cancellation fees or restocking fees to eligible returns.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund request has been approved.

Approved refunds will be returned to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may need additional processing time before the refunded amount becomes visible in your account.

Original shipping fees are generally not refundable when an item is returned for preference-based reasons.

When a return results from a damaged, defective, incomplete, or incorrect product, an appropriate refund or other resolution will be provided.

Exchanges

Exchanges depend on current product availability.

Depending on the situation, you may be required to return the eligible item and submit a new order for the replacement product.

Please contact service@pourlisse.com before sending an item back for an exchange.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at service@pourlisse.com.

We do not charge a fee for order cancellations.

However, cancellation cannot be guaranteed once an order has entered processing, packing, or preparation for shipment.

If your order has already been shipped, you will need to follow the applicable return process after the package has been delivered.

Contact Us

For questions about purchases, shipping, delivery, returns, refunds, exchanges, cancellations, or product-related issues, please contact:

Brand Name: POURLISSE
Email: service@pourlisse.com

Registered Address: Room 707-A02, Building B, Huijin Business Center, Yangshe Town, Zhangjiagang, Suzhou, Jiangsu, China
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

Please include your order number and the email address used during checkout so our team can assist you more efficiently.