Payment & Security

At POURLISSE, we strive to provide customers with a safe, simple, and dependable checkout experience. Please read the information below to learn more about payment methods, transaction security, charges, and refunds.

Payment Methods

The payment options available for your purchase will be shown at checkout.

Available payment methods may differ based on your location, chosen currency, device, order amount, and the payment services supported at the time your order is placed.

Please follow the instructions displayed during checkout to complete your payment safely.

Payment Authorization

All purchases are subject to payment authorization, verification, and security screening.

Your bank, card issuer, payment service, or other financial institution may:

• Require additional identity or payment verification

• Approve or reject a transaction

• Apply a temporary authorization hold

• Restrict certain transactions for security reasons

• Request confirmation of your purchase

POURLISSE has no control over authorization decisions, verification requirements, hold durations, or release timelines determined by banks or third-party payment providers.

If your payment is declined, please confirm that your billing and payment details have been entered correctly. If the issue remains, contact your bank, card issuer, or payment provider for further assistance.

Checkout Security

POURLISSE works with established ecommerce and payment-service providers to process checkout transactions.

Reasonable security measures are used to help safeguard payment and transaction information during processing. However, no form of electronic transmission, online processing, or digital storage can be guaranteed to be completely secure.

To better protect your information, we recommend that you:

• Use a trusted device and a secure internet connection

• Keep your browser and operating system updated

• Avoid making payments over unsecured public Wi-Fi

• Keep your passwords and account credentials private

• Confirm that you are shopping on the official POURLISSE website

• Never provide complete payment-card information by email

POURLISSE customer service will never request your full card number, card security code, or account password through email.

Order Confirmation

Your order is considered successfully submitted once checkout has been completed and an order confirmation has been generated.

After a successful purchase, an order confirmation will normally be sent to the email address provided at checkout.

If you do not see the confirmation email, please check your spam or junk folder.

If you are still unable to find it, contact us at service@pourlisse.com for assistance.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

• Incorrect billing or payment details

• Insufficient funds or available credit

• Restrictions placed on your card

• Security controls from your bank

• Unsuccessful authentication or verification

• Limitations imposed by the payment provider

• Currency or location restrictions

• Temporary technical problems

If your payment is unsuccessful, please review the information entered and try submitting it again.

If the issue continues, contact your bank, card issuer, or payment provider for assistance.

Temporary Authorization Holds

A canceled, declined, or incomplete payment attempt may occasionally appear as a pending authorization on your payment account.

A pending authorization is typically a temporary hold created by your bank or payment provider and does not necessarily indicate that a completed charge has been made.

The release timeframe for an authorization hold is determined by the applicable bank, card issuer, or payment provider.

POURLISSE cannot control or speed up the release of authorization holds placed by third parties.

Duplicate or Unrecognized Charges

If you believe you were charged multiple times or notice a transaction you do not recognize, please first review your order confirmation and payment-account records.

In certain cases, a temporary pending authorization may be displayed at the same time as a completed payment.

If you still believe there is a problem, contact service@pourlisse.com and provide:

• Your full name

• Your order number, if available

• The email address used during checkout

• The transaction date and amount

• A brief explanation of the issue

For security purposes, never send your complete card number, card security code, account password, or other sensitive authentication details by email.

Pricing and Order Charges

Before completing payment, checkout will show the applicable costs related to your purchase, which may include:

• Product prices

• Promotional discounts or reductions

• Shipping fees

• Applicable taxes

• Final order total

Please carefully review your order details and charges before submitting your payment.

Currency Conversion and Bank Fees

If your payment method uses a currency different from the currency shown at checkout, your financial institution may charge additional fees, including:

• Currency conversion charges

• Foreign transaction fees

• Bank processing charges

• Card issuer fees

• Other payment-related costs

These additional charges are set by your bank, card issuer, or payment provider and are outside the control of POURLISSE.

Taxes and Duties

Where supported, applicable taxes may be calculated and shown during checkout.

For international purchases, customs duties, import taxes, brokerage charges, or other local fees may apply depending on the destination country or region.

Unless specifically stated otherwise during checkout, charges imposed by local authorities or third parties are generally the responsibility of the recipient.

Discount Codes

Discount codes must be entered in the designated discount field before checkout is completed.

Individual promotional codes may have specific conditions, including:

• Eligibility requirements

• Validity dates or expiration periods

• Minimum order values

• Product or collection exclusions

• Usage limitations

• Geographic restrictions

• Additional promotional terms

Unless otherwise specifically stated, discount codes generally cannot be combin