Contact Us

We’re Happy to Assist

Have questions about a POURLISSE product or need help with an order you’ve already placed?

Our customer support team can assist you with:

• Product details and availability

• Order status and order updates

• Shipping and delivery inquiries

• Damaged, defective, incorrect, or missing items

• Returns, exchanges, and refunds

• Payment and checkout questions

• Privacy-related inquiries

• Other store or customer service concerns

Contact POURLISSE

POURLISSE offers customer support and assists with order-related matters for purchases placed through our online store.

For customer service assistance, please reach us at service@pourlisse.com.

Contacting Us About Your Order

If you are contacting us regarding an existing order, please provide:

• Your full name

• Your order number

• The email address used when placing the order

• A clear explanation of your question or issue

Including this information helps our team find your order more quickly and provide more efficient assistance.

Damaged, Defective, or Incorrect Orders

Please check your order carefully as soon as it is delivered.

If an item arrives damaged, defective, incomplete, or does not match what you ordered, please get in touch with us as soon as possible.

Please provide:

• Your order number

• Clear photos or videos showing the product

• Photos of both the inside and outside packaging

• A clear photo of the shipping label

• A short description of the problem

Please keep the item and all original packaging until our customer support team has reviewed your case and sent you further instructions.

Returns

Please contact our customer support team before sending any item back.

Our team will review your return request and provide the appropriate return instructions and return address.

Returns sent without prior approval or to an address that was not provided by our customer support team may not be accepted.

For full information about return eligibility, exclusions, refund processing times, and procedures, please refer to our Return & Refund Policy.

Response Time

We aim to reply to customer inquiries within 1–2 business days.

Inquiries involving shipping carriers, payment providers, order investigations, damaged-item assessments, returns, refunds, or privacy requests may take additional time to process.

Thank you for your interest in POURLISSE. We look forward to helping you.

Brand Name: POURLISSE
Email: service@pourlisse.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.