Shipping Policy

Store Operator

POURLISSE® is operated by Suzhou Tebite Trading Co., Ltd. Our company is responsible for product sales, order fulfillment, shipping assistance, returns, refunds, and other transactions completed through the POURLISSE® online store.

Order Processing

Orders are generally prepared and processed within 1–3 business days after payment has been successfully received and confirmed.

Order processing time does not include shipping time. Orders submitted on weekends, public holidays, or during periods of increased order volume may take additional time to process.

Estimated Delivery Times

Estimated shipping times depend on the destination and selected shipping service:

• United States: Approximately 5–12 business days after the order has been dispatched

• International destinations: Delivery time varies according to the destination, shipping carrier, and customs procedures. Where available, estimated delivery information will be shown during checkout.

All delivery timeframes are estimates and should not be considered guaranteed delivery dates.

Shipping Methods and Costs

Available delivery methods, applicable shipping fees, and estimated shipping times will be shown at checkout before you complete payment.

Shipping costs may differ depending on the delivery destination, selected shipping method, package dimensions, weight, and items included in the order.

Free Shipping

Qualifying orders with a total value of US$49 or more are eligible for free standard shipping.

Any location-based limitations, restrictions, or exclusions will be shown during checkout before your payment is submitted.

Fulfillment and Shipping Origin

Depending on product availability, inventory location, and the shipping destination, orders may be fulfilled through our own facilities or those of our fulfillment partners.

Certain orders may be dispatched from facilities located outside the customer's country or region. Items from a single order may also be shipped in separate packages and delivered at different times.

Tracking Information

After your order has been shipped, a shipping confirmation email with available tracking details will be sent to the email address provided when you placed your order.

Tracking updates may take several days to become visible after the shipping label is generated. If your order is shipped in multiple packages, each shipment may be assigned a different tracking number.

Shipping Address

Customers are responsible for entering complete and accurate delivery information during checkout.

If you discover an error in your shipping address, please contact us immediately at service@pourlisse.com. We cannot guarantee that an address can be changed once order processing or shipment preparation has started.

Additional delivery charges may apply when an order needs to be shipped again because the customer provided an incorrect or incomplete shipping address.

Delivery Delays

Delivery delays may occur because of carrier operations, customs procedures, severe weather, public holidays, transportation interruptions, remote delivery locations, or other circumstances outside our reasonable control.

If your tracking information has not changed for an extended period or your package has exceeded its estimated delivery timeframe, please contact us with your order number. We will review the available carrier and tracking information and help determine the appropriate next steps.

Lost or Missing Packages

If you believe your shipment may have been lost, please email service@pourlisse.com with your order number and tracking details.

If your tracking status indicates “Delivered” but you are unable to locate the package, please first check:

• The area around your delivery location

• Your mailbox or parcel locker

• Your building reception or front desk

• Other members of your household

• Nearby neighbors

• Any secure location where the carrier may have placed the package

You may also contact the shipping carrier directly for additional delivery information. If you still cannot locate the package, please contact us so we can review the situation. A claim will not be automatically denied solely because the tracking status indicates “Delivered.”

Damaged or Incorrect Orders

Please inspect your items as soon as possible after receiving your delivery.

If an item arrives damaged, cracked, defective, incomplete, or different from what you ordered, please contact us promptly and include:

• Your order number

• A brief description of the problem

• Clear photos of the affected product

• Photos showing the inside and outside packaging

• A clear photo of the shipping label

Please retain the item and all original packaging until our customer service team has reviewed your request and provided further instructions.

International Orders

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or region.

Unless otherwise specified during checkout, these additional charges are the responsibility of the recipient and are outside the control of POURLISSE®. Customs clearance procedures may also result in additional delivery time.

Purchases, Returns, and Refunds

• Purchases: Choose the products you would like to order, add them to your shopping cart, and complete checkout using one of the available payment options.

• Receiving Your Order: Your order will be shipped to the delivery address entered during checkout. Available tracking details will be sent to you by email once they become available.

• Returns: Please contact service@pourlisse.com before sending any item back. Our team will provide the appropriate return instructions and return address. Returns sent without prior authorization may not be accepted.

• Refunds: Approved refunds will be returned to the original payment method in accordance with our Return & Refund Policy. The time required for funds to appear may vary depending on your bank or payment provider.

• Support: For questions regarding products, orders, shipping, delivery, returns, or refunds, please contact service@pourlisse.com. Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For questions about shipping, tracking, delivery, or package-related matters, please contact:

Brand Name: POURLISSE®
Company Name: Suzhou Tebite Trading Co., Ltd.
Email: service@pourlisse.com

Registered Address: Room 707-A02, Building B, Huijin Business Center, Yangshe Town, Zhangjiagang, Suzhou, Jiangsu, China
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

When contacting us about an existing order, please include your order number and the email address used during checkout so our customer service team can assist you more efficiently.